COVID 19 Protocols

SJC Infographic 1

We Are Open – Help Us To Help You

At the Spine & Joint Centre our priority is our patient and staff wellbeing. The clinic is open for face to face Chiropractic treatments but will be operating in a different manner to before the COVID-19 situation to ensure as safe an environment as possible for all of our patients and staff.

This page outlines all the protocols we have put in place and which you will need to follow. Please read through this carefully.

We have been busy preparing, completing risk assessments, developing new protocols and sourcing PPE so that we can keep you and our team as safe as possible.  In order to do this, we have had to make some changes to the way the clinic will function during these times.

Clinic Protocols

Keeping everyone safe

We will only be offering face to face appointments for patients who

  1. Do not have any symptoms of coronavirus
  2. Have not cared for or been in close contact with someone suffering from coronavirus in the last 14 days
  3. Have not been abroad for the last 14 days

All the members of our team have had to meet strict criteria in order to return back to work.  They are all following government guidance and monitoring themselves for any symptoms.  All our team are trying to avoid public transport to travel to work where possible and have their temperature checked prior to entering the clinic every day.

Virtual Consultations

Despite all the measure we have put in place to minimise the risk of COVID-19, currently the only risk free way of ‘seeing’ patients is through ‘virtual’ consultations.  We are still offering virtual consultations. Call us on 020 8900 9004 / 020 8900 9005 to book a Virtual Consultation.

Making a face to face appointment

If you wish to have a face to face appointment you will need to meet the criteria for an appointment as defined by Public Health England and the British Chiropractic Association before you can be offered an appointment.

When you call to make an appointment one of our team will ask you a series of questions.  Your Chiropractor will then call you and ask you further questions.

If a face to face appointment is indicated this will be booked for you for as soon as possible.

Call 020 8900 9004 For Appointment

Unfortunately, there will still be categories of patients that we are unable to offer a face to face appointment at this time.  These categories are being regularly reviewed in line with the latest advice from the government and the professional associations.

We are continuing to offer Virtual Consultations. If you are unable to attend the clinic we will offer you a Virtual Consultation.

Your appointment

Please arrive at the clinic just a few minutes before your appointment time. If you arrive earlier, please wait in your car or outside.

Leave any unnecessary bags, coats etc in your car.

We kindly request that only the patient enter the clinic (unless the patient is a child or requires assistance).

When you arrive at the clinic please wait in the porch where your temperature will be taken with a non-contact infrared thermometer.  You will then be provided with hand sanitiser, and a surgical mask & disposable gloves to wear before entering the clinic.

You will be taken directly to a treatment room so that there is no or minimal contact with any other patients in the clinic.

Your Chiropractor will also be wearing PPE consisting of a disposable apron, disposable gloves, surgical mask and a face visor and following strict hygiene procedures.

Social distancing and reduced footfall

In order to minimise the number of patients in the clinic we will only have 2 clinicians working at any one time and have made changes to our appointment system.

You will be escorted directly to a treatment room when you arrive so that there is no or minimal contact with any other patients in the clinic.

After your treatment you can pay using a debit or credit card (preferably contactless) so that you spend the shortest time possible in the reception area.

Increased hygiene control

Appointments with our chiropractors are being arranged in such a manner as to allow sufficient time for the treatment room to be fully cleaned between patients.

We will not be taking cash payments during this time.  You can pay using a debit or credit card (preferably contactless) or by bank transfer.

You will notice that a lot of items and furnishings have been removed from the reception area and treatments rooms to help maintain a higher level of hygiene during this time.

There is an enhanced cleaning and hygiene protocol in place for the clinic.  All of our clinic team are following rigorous hygiene procedures.


We look forward to seeing you.

Rishi Loatey and The Spine & Joint Centre Team

Updated: 13th Dec 2021

The Spine and Joint CentreFrom the Team at The Spine and Joint Centre

Experienced Ealing and Harrow Chiropractors that care for You
Serving the local communities of North West London
Including Ealing, Harrow, Wembley and Sudbury

Yasser Ranjha
Thank you Spine and Joint Centre! Very professional service. The reception staff are very welcoming and friendly. Rishi is fantastic and helped resolve my lower back issues. I would highly recommend.
Yasser Ranjha
Nita Unadkat
Excellent treatment by Dr R Loatey. I had such a bad shoulder pain for the last 9 months or so and nothing was helping! Having had quite a few sessions at the centre has helped me tremendously thank you so much 🙏
Nita Unadkat
Rishi and the team are really professional and have helped improve my mobility. The front desk are always helpful and engaging and the therapist (Rishi) is personable and truly knows what to do to get you healing. I am continuing to see them for follow up treatment and to monitor my progress. The clinic is hygenic, bright and well situated. Thanks again to the team at this clinic for helping me on my journey to better mobility!
Piero Mannino
I was in pain,now I'm flying!
Piero Mannino
Love the adjustments from Dr Lucy Hogan and outcome is great. If anybody looking for chiropractic treatments then look further. This is the one.
Antonio Toma
I recently visited the Spine and Joint Centre for my lower back pain where I was treated by Dr Hogan. After just a few visits, I could feel gradual alleviation in my back pain and I am now pain-free. I highly recommend the Spine and Joint Centre to anyone dealing with lower back pain.
Antonio Toma
Dilz Vekaria
I started back in 2021 and have been seeing Dr Rishi who has solved all my problems and made me better than I was. It’s always nice seeing the staff and having a chat as they are very welcoming too. I would highly recommend if a chiropractor is needed.
Dilz Vekaria
Anthony Clarke
I recently injured my back, and had difficulty standing straight. When i called they made an appointment, they made one for me the next day. After a few sessions with Dr Rishi i was able to stand up straight without the use of a walking stick. If you have back and mobility issues i would reccomend this clinic if you are in the area.
Anthony Clarke
Shivam Anand
I had a major groin injury that was causing me a lot of discomfort. After a few sessions with Rishi I felt an immediate improvement and his treatment made a massive difference, I would like to thank him and his team for all there efforts
Shivam Anand
I can’t thank Dr Rishi enough for treating my elderly mother who was in agony with neck nerve pain radiating down her arm. After being disheartened by GP’s, I am so grateful for everyone who has left a google review and recommended the spine and joint centre and Dr Rishi. After the first treatment, my mother felt relief and had hope that she will be relieved of the pain. It has also been a great comfort for my mother because Dr Rishi speaks Punjabi and can speak to her directly without me having to translate for her. We will continue to see Dr Rishi for routine chiropractic care and I do not hesitate to recommend the Spine and Joint Centre for anyone looking for great patient care. The full team and receptionists are exceptional and customer service is professional, helpful with a patient-centred approach.