We Are Open – Help Us To Help You
At the Spine & Joint Centre our priority is our patient and staff wellbeing. The clinic is open for face to face Chiropractic treatments but will be operating in a different manner to before the COVID-19 situation to ensure as safe an environment as possible for all of our patients and staff.
This page outlines all the protocols we have put in place and which you will need to follow. Please read through this carefully.
We have been busy preparing, completing risk assessments, developing new protocols and sourcing PPE so that we can keep you and our team as safe as possible. In order to do this, we have had to make some changes to the way the clinic will function during these times.
Keeping everyone safe
We will only be offering face to face appointments for patients who
- Do not have any symptoms of coronavirus
- Have not cared for or been in close contact with someone suffering from coronavirus in the last 14 days
- Have not been abroad for the last 14 days
All the members of our team have had to meet strict criteria in order to return back to work. They are all following government guidance and monitoring themselves for any symptoms. All our team are trying to avoid public transport to travel to work where possible and have their temperature checked prior to entering the clinic every day.
Despite all the measure we have put in place to minimise the risk of COVID-19, currently the only risk free way of ‘seeing’ patients is through ‘virtual’ consultations. We are still offering virtual consultations. Call us on 020 8900 9004 / 020 8900 9005 to book a Virtual Consultation.
Making a face to face appointment
If you wish to have a face to face appointment you will need to meet the criteria for an appointment as defined by Public Health England and the British Chiropractic Association before you can be offered an appointment.
When you call to make an appointment one of our team will ask you a series of questions. Your Chiropractor will then call you and ask you further questions.
If a face to face appointment is indicated this will be booked for you for as soon as possible.
Unfortunately, there will still be categories of patients that we are unable to offer a face to face appointment at this time. These categories are being regularly reviewed in line with the latest advice from the government and the professional associations.
We are continuing to offer Virtual Consultations. If you are unable to attend the clinic we will offer you a Virtual Consultation.
Please arrive at the clinic just a few minutes before your appointment time. If you arrive earlier, please wait in your car or outside.
Leave any unnecessary bags, coats etc in your car.
We kindly request that only the patient enter the clinic (unless the patient is a child or requires assistance).
When you arrive at the clinic please wait in the porch where your temperature will be taken with a non-contact infrared thermometer. You will then be provided with hand sanitiser, and a surgical mask & disposable gloves to wear before entering the clinic.
You will be taken directly to a treatment room so that there is no or minimal contact with any other patients in the clinic.
Your Chiropractor will also be wearing PPE consisting of a disposable apron, disposable gloves, surgical mask and a face visor and following strict hygiene procedures.
Social distancing and reduced footfall
In order to minimise the number of patients in the clinic we will only have 2 clinicians working at any one time and have made changes to our appointment system.
You will be escorted directly to a treatment room when you arrive so that there is no or minimal contact with any other patients in the clinic.
After your treatment you can pay using a debit or credit card (preferably contactless) so that you spend the shortest time possible in the reception area.
Increased hygiene control
Appointments with our chiropractors are being arranged in such a manner as to allow sufficient time for the treatment room to be fully cleaned between patients.
We will not be taking cash payments during this time. You can pay using a debit or credit card (preferably contactless) or by bank transfer.
You will notice that a lot of items and furnishings have been removed from the reception area and treatments rooms to help maintain a higher level of hygiene during this time.
There is an enhanced cleaning and hygiene protocol in place for the clinic. All of our clinic team are following rigorous hygiene procedures.
We look forward to seeing you.
Rishi Loatey and The Spine & Joint Centre Team
Updated: 13th Dec 2021